Refund and Returns Policy

Return Policy – Top Rank Marine

 Top Rank Marine
info@toprankmarine.com
+1 (719) 900-2021
14990 W 44th Ave, Golden, CO 80403 USA

Free Shipping Within the United States

We offer free standard shipping on all orders within the contiguous United States.

Please Note:

  • Free shipping applies only to standard deliveries within the 48 contiguous U.S. states.
  • Orders to Alaska or Hawaii are not eligible for free shipping.
  • Applied discounts may affect eligibility.

International Shipping

We ship worldwide! A flat shipping fee of $199 will be applied at checkout for all international orders.

  • Delivery times for international shipments typically range between 14 to 21 business days, depending on your location and customs processing.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
  • Tracking details will be provided once your order ships.

For questions about shipping to your specific country, please contact us before placing your order.

Shipping & Delivery Times (U.S. Orders)

  • In-Stock Items:
    • Orders placed before 2:00 PM PST (Monday–Friday) ship the same business day.
    • Orders placed after 2:00 PM or on weekends/holidays ship the next business day.
  • Out-of-Stock Items:
    • These will ship promptly once restocked from the manufacturer.

Standard U.S. delivery typically takes 3–7 business days.

Order Cancellations

We understand that plans can change. If you need to cancel an order before it ships, please contact us as soon as possible. We do not charge any cancellation fees.

Return Policy

Outboard Engines

We accept returns for outboard engines, provided they are unused, uninstalled, and returned in their original packaging with all accompanying materials within 30 days of delivery.

Parts & Accessories

We accept returns for most parts and accessories under the following conditions:

  • Return Window:
    • Returns must be initiated within 30 days of the delivery date.
  • Item Condition:
    • Items must be new, unused, uninstalled, and in their original packaging, including all manuals, tags, and accessories.
  • Non-Returnable Items:
    • Electrical components are non-returnable.
  • Shipping Costs:
    • Customers are responsible for return shipping costs.
  • Restocking Fees:
    • No restocking fees will be charged for eligible returns.

How to Initiate a Return

  1. Contact Us:
    • Email info@toprankmarine.com or call +1 (719) 900-2021 with your order number to request a return authorization.
  2. Prepare the Item:
    • Repackage the item securely in its original packaging, including all tags, manuals, and accessories.
    • Avoid writing on or damaging the manufacturer’s packaging.
  3. Shipping:
    • Ship the item using a trackable shipping method to ensure it arrives safely.

Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 7–10 business days for the refund to appear.

Damaged Shipments

If your order arrives damaged:

  1. Retain Packaging:
    • Keep all original packaging and materials.
  2. Contact Us:

We will work with you to resolve the issue promptly.